Delivery and Returns Policy

Delivery Policy

If you have any questions about an upcoming delivery, please contact us.

Delivery Charges

Post (up to 2kgs) £5.95

Box (up to 20kgs) £15

Pallet with Tail Lift (20-1000kgs) £55 Standard \ £75 Express*

*Please note that express deliveries exclude weekends.

Free standard carriage is available for orders over £499 when placed online or in store. Note: Free carriage does not apply to 20mm tiles. Please contact us for freight rates on 20mm.

Orders placed within the showroom may have shipping charges. Please discuss your options with our showroom managers during your visit.

Delivery Options

Carriage charges are calculated at checkout. Please enter your postcode at the checkout to see available delivery options.

Small orders (under 20kgs) will be sent by parcel carrier and delivered to your door

Large orders will be despatched on an 18-tonne vehicle with a tail lift and are to kerbside only.

Please note that in both cases the delivery driver will be unable to assist you with moving goods into your property,

Deliveries can be anytime between 8am and 6pm.

Please ensure that you check your order on arrival

If your order is damaged on the pallet prior to delivery, please sign for it as damaged and take a photograph. Any breakages should be reported to us within 48 hours to allow us to resolve any issues quickly.

Standard Kerbside Delivery

Pallet deliveries will typically be delivered on an 18-tonne vehicle with a tail lift, unless an alternative method has been pre-arranged.

All deliveries are to kerbside only.

Please ensure that someone is available to accept and check the delivery. Orders will not be broken down or unpacked by the delivery driver.

An additional charge will be incurred for redelivery after 1 failed delivery attempt where the customer has not been available for sign for the goods or access has prevented delivery.

Restricted Access

Please advise us at the point of ordering if your property has restricted access such as:

• Narrow roads or gateways

• Cars parked on either side of the road

• Lack of a flat and solid surface to unload

• Low hanging trees or branches

• No turning area for the delivery vehicle

• Gravel driveway

• Steps

Returns Policy

How to organise a return

Please use the form below to schedule your return. If you visit a showroom to return product, they will instruct you to use this form first. No returns will be accepted without prior confirmation.

Process

We will follow up with your request within 1 business day, issuing you with a return number. This number must be clearly noted on all packages/pallets.

It is the customer's responsibility to organise the return of goods at their own cost via courier, or goods can be returned to the address below with prior arrangement:

Original Style Ltd T/A County Tile Warehouse

Falcon Road

Sowton Industrial Estate

Exeter

EX2 7LF

Warehouse opening hours: 9am-5pm Monday-Friday

What can be returned

Tiles to be returned must be unused in their original packaging and in full box quantities.

Please note that we cannot accept returns on any clearance lines.

Time frame

You have up to 30 days from the date you receive your order to return goods to us.

Packing your order for return

Please ensure that returns are packaged well.

Take a photograph of your return prior to the courier collecting from you in case of any carrier issues.

Clearly note the return number on all packages.

In the event of your package arriving with us damaged, we will provide you with photographs to help you with any claim with your courier.